Q: What is your return policy?
Ans: We do not offer refunds, but we offer exchanges or store credit for any unused and undamaged items within 30 days of purchase, accompanied by the original receipt.
Q: Do you offer resizing services for rings?
Ans: Yes, we offer resizing services for most rings. Please visit our store to have your ring resized and to receive an estimate for the cost.
Q: How do I care for my jewelry?
Ans: We recommend storing your jewelry in a dry and cool place, avoiding exposure to harsh chemicals, and cleaning your pieces with a soft cloth. For specific care instructions, please refer to the care guide that comes with your purchase.
Q: Do you offer custom jewelry design?
Ans: Yes, we offer custom jewelry design services. Our team of experienced designers can work with you to create a unique and one-of-a-kind piece that meets your specific requirements.
Q: What types of payment do you accept?
Ans: We accept various payment methods including cash, credit and debit cards, as well as mobile payment options.
Q: Do you provide certificates of authenticity?
Ans: Yes, we provide certificates of authenticity for all of our fine jewelry pieces. These certificates include information on the quality and characteristics of the materials used in the piece.
Q: How do I know my ring size?
Ans: We recommend visiting our store to have your ring size measured by a professional. Alternatively, you can measure your ring size at home using a ring sizer tool or by using a piece of string or paper to measure the circumference of your finger.