Refund & Exchange Policy

Refund & Exchange Policy

No Refunds – Exchanges Only

We gladly accept exchanges on in-stock items, provided the item is returned in unworn, new condition.

Exchange Conditions:

• Please notify us of your intent to exchange upon receipt of the item.

• Return the item in its original or equivalent packaging.

• Return window:

  • 7 days from the shipping date for U.S. customers.

  • 14 days from the shipping date for international customers.

Note: Shipping costs are non-refundable. Return shipping is the customer's responsibility.

Custom Orders:
Custom-made pieces are non-returnable and non-exchangeable. However, your satisfaction is important to us. If there’s an issue with your custom order, please contact us, and we’ll work with you to find a solution.

• This estimate is valid for 30 days. All costs are based on the original job description and are subject to a 10% variance and changes in metal market prices.

• A signed estimate and non-refundable deposit are required to begin.

• All intellectual property, including final photography, remains the exclusive right of Nicolas Ambrosio & Co., unless otherwise agreed in writing.

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Repairs & Quotations

We offer repair services and provide quotations upon request.

Important:
Ambrosio Jewelry is not responsible for any item left at our studio for more than 30 days from the date of drop-off or quotation. After 30 days, unclaimed items may be considered abandoned and will no longer be under our responsibility.

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Product Care

Our jewelry is crafted with natural, delicate materials that require mindful care. Each piece is unique and may include variations in color, texture, or finish—these are natural characteristics, not flaws.

Care Tips:

• Wipe with a soft, damp cloth to clean.

• Use specialized metal cleaners for gold, silver, brass, copper, and plated finishes.

• Avoid water, perfume, chemicals, and impact.

• Store your jewelry in a cool, dry place when not in use.

Ambrosio Jewelry is not responsible for natural discoloration or damage due to improper care.

All our work is produced with a conscious and respectful approach toward the environment and the people who make it.

Additional policies and FAQs